Refund policy
What is your return policy?
Hello Black Child does not accept returns. All sales are final.
What is your exchange policy?
Hello Black Child only offers exchanges. If you receive your item and it is defective or damaged, you are eligible for an exchange up to 10 days after your order is delivered. Please notify us 10 days or sooner. Each order is packaged with love & care, but unfortunately things do get tossed around during the shipment process. If the product happens to be out of stock, a full refund for the defective/broken item will be issued once returned.
What if my product is damaged/defective?
If you receive your order and it is damaged/defective please email us at sales@helloblackchild.com. Please include your name, order number and picture of your damaged/defective order. We will be sure to get back to you within 24 hours (Please read our exchange policy)
What if I thought the appearance/sizing of my item was going to be different?
Unfortunately, all sales are final. Please review the item's description, size chart and photos before purchase.
What address do I ship my exchange to (If item is broken/defective)?
We will provide you with a return label to ship your order back via USPS or UPS.
What if I never received my item?
We are not responsible for stolen packages after they leave the Hello Black Child facilities. If an item was stolen (and marked "delivered"), it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier.
If your item has been lost in transit, you will receive store credit to repurchase the item. If item is sold out, you will still be issued store credit.
What if I entered the incorrect address?
Please double-check your shipping address before placing your order. Once an order has been shipped, we are unable to modify the delivery address.
If a package is returned to Hello Black Child due to an incorrect, incomplete, or undeliverable address provided at checkout, we will contact you once the package is received back at our facility.
At that time, you will have two options:
- Reshipment – We can resend your package to the correct address. A reshipment fee will apply based on the cost of the lowest available shipping option.
- Refund – If you no longer wish to have the package reshipped, we will issue a refund once the item has been returned to us and inspected. Shipping cost will not be refunded.
Please note that Hello Black Child is not responsible for delays, failed deliveries, or returned packages resulting from incorrect shipping information entered by the customer.
How long will my order take to be shipped?
Most orders will be shipped within 5-8 business days. If it has been longer, the item is a pre-order item. Please read the description below the product for shipping times & information. Pre-orders normally take 5 weeks to ship. Times may vary depending on the product, so please check description. If there are any delays with production, we will keep you updated via email.
Do you ship to P.O. Boxes?
Yes, we ship to PO Boxes.